1. Returns Policy

If our product is damaged, defective, incorrect or incomplete at the time of delivery, please file a Return Request within 7 days from the date of delivery.

You can contact us via:

• Email: shinevervecosmetics@gmail.com
• WhatsApp: 0326-4450033

2. Conditions for Returns

The item must be intact, unopened, and in perfect condition. Should a returned item be in unsatisfactory condition, we have the discretion to redirect it to you.

3. Valid Reasons to Return an Item

1. Delivered Product is damaged or defective
2. Delivered product is incomplete (missing items)
3. Delivered product is not as advertised
4. Delivered product is incorrect (wrong product/color/expired)

4. Open Parcel Delivery

Open Parcel Delivery allows you to check the package before making payment to the rider.

How it works:

1. Rider will offer you to open the package
2. You can check the box and seal
3. If anything is wrong, rider will take it back
4. You must state the reason in writing

Terms & Conditions:

1. PKR 300 extra charge for Open Parcel
2. Available only in Lahore, Islamabad, Rawalpindi & Karachi
3. You cannot break the seal of the box

5. Refund Policy

We aim to make the refund process simple and transparent.

How to Request a Refund:

1. Contact us via Email or WhatsApp
2. Provide your Order Number and reason
3. Our team will guide you

6. Refund Timelines

Refund Method	Time to Process
Cash on Delivery	3 to 7 Working days
Bank Refund	3 to 7 Working days
JazzCash / EasyPaisa	3 to 5 Working days
Card (Debit/Credit)	5 to 15 Working days

7. Order Cancellations

• Without valid reason → processing fee not refunded
• Pre-Order cancellation → amount not refunded

8. Important Notes

• Change of mind is not accepted
• Claim must be made within 7 days
• Unboxing video is recommended